Terms of Service

1. About these terms

These Terms of Service govern your use of the Level Up Pro website and the digital marketing services we provide. By using our website or engaging our services, you agree to these terms. If you do not agree, please do not use our website or services.

2. Our services

Level Up Pro provides website design, CRM & automation, Google review automation, Facebook ads, Google Business Profile optimization, and social media management for local service businesses in Saskatoon and across Saskatchewan. The specific scope of services for any client is defined in the agreement, quote, or proposal we provide.

3. No guarantees of specific results

Marketing outcomes depend on many factors outside our control, including your market, offer, follow-up, and competition. While we share clearly qualified past examples and focus on practical, measurable improvements, we do not guarantee specific results, revenue, lead volumes, or rankings.

4. Month-to-month service

Unless otherwise agreed in writing, our services are provided on a month-to-month basis with flexible packages and no long-term contracts. Either party may end the service relationship with reasonable notice as described in your agreement. Any fees already paid for a current billing period are generally non-refundable.

5. Your responsibilities

• Provide accurate information about your business and timely access to the accounts, assets, or materials needed to deliver services.
• Ensure you have the rights to any content, branding, or assets you ask us to use.
• Respond to our requests and approvals in a timely way, as delays can affect timelines and results.
• Comply with applicable laws in how you operate your business and use any marketing materials we create.

6. Payment

Fees and payment terms are outlined in your quote or agreement. Unless stated otherwise, invoices are due according to the terms provided. Ad spend for campaigns (such as Facebook Ads) is separate from our service fees and is managed at your direction and expense.

7. Intellectual property

Upon full payment, you own the final deliverables created specifically for you (such as your website), excluding any third-party tools, templates, or licensed components we use under their own terms. We retain ownership of our underlying methods, templates, and tools. We may reference our work for you in general portfolio or case-study materials without disclosing confidential client information.

8. Limitation of liability

To the maximum extent permitted by law, Level Up Pro is not liable for indirect, incidental, or consequential damages, or for lost profits or revenue, arising from your use of our services. Our total liability for any claim is limited to the amount you have paid us for the specific service giving rise to the claim in the preceding three months.

9. Third-party services

Our services may involve third-party platforms (such as advertising networks, CRMs, or social platforms) that have their own terms and policies. We are not responsible for the actions, availability, or changes of those third parties.

10. Changes to these terms

We may update these Terms of Service from time to time. Updated terms take effect when posted on this page. Continued use of our website or services after changes constitutes acceptance.

11. Contact us

Questions about these terms? Email us at info@leveluppro.ca or call (306) 900-6732. See our Privacy Policy.